News

Services

Obtain

We collect information, applying the most appropriate methodology to each case

Process

We process the data obtained and incorporate information from other sources

Analyze

We interpret the results, to identify levers for improvement

Share

We give visibility to the findings, with innovative dissemination tools

Expericence


We provide a great specialization in five sectors of activity ...


Discover one of our success stories

Specialists in Customer Experience (CX)

The Customer Experience seeks to generate reactions in customers that will translate into a positive experience. Each customer creates a perception in each interaction with the company,which has impact on satisfaction, loyalty and intent to recommend.

In STIGA we specialize in analyzing customer experience, for this we offer a comprehensive service using the latest trends and the most innovative collection processes and data analysis tools for each phase of the lifecycle of the customer:


Magnitudes of the last financial year

headquarters in Madrid, Barcelona and So Paulo
surveys of customer experience
+
different
clients
+
reports
submitted
invoicing in Euros on projects of customer eperience
evaluations of mystery shopping or mystery calling

Who Are We?

Carlos Tercero

Managing Partner

socio1

STIGA founder in 1992
Economist (UAM) and PDG from IESE Business School. Author of numerous papers and articles on customer satisfaction and loyalty

Javier Fernández

STIGA Barcelona

socio2

Managing Partner
Co-founder of STIGA Barcelona in 1994. Economist (UB and University of Pavia) and PDD from the IESE Business School.

Manuel Pinedo

STIGA Madrid

socio3

Production Manager
Bachelor in CC. Economic (UAM), specialist in the direction and Quality Audit (U.P. Comillas), PDD from the IESE Business School. Joined STIGA´s team in 1994

Bruno Méndez

STIGA Sâo Paulo

socio4

Regional CEO
Graduated in Economics and Business (UCM). Latam market Specialist. Linked to STIGA since 2010

Juan Carlos Díaz

STIGA Research

socio5

Managing Partner
Cofounder of STIGA Research in 2000. Bachelor of Laws (UVa) - Specialist in Mystery Shopping methodology. Linked to STIGA since 1997.

Antonio Arjonilla

Business Development

socio6

Director of Business Development
Graduated in Economics and Business (UCM), PDD from the IESE Business School. Linked to STIGA since 1997.

MADRID

Lopez de Hoyos, 141, 4º Dcha.
28002 MADRID
mad@stiga.es
+34 913 005 119

BARCELONA

Avenida del Carrilet, 243
08907 BARCELONA
bcn@stiga.es
+34 933 176 144

SÂO PAULO

Rua Marqués de Itú,61 Andar 11
SPCEP 01223 001 SÂO PAULO
sp@stiga.com.br
+55 123 456 789